הלכידה לא הושלמה עם השגיאה

We are using php API for creating animated gif from video url ,

we got below error

"The capture did not complete with the error:"

GrabzItException in GrabzItClient.class.php line 272:

Please help me to solve this issue. Thanks in advance

Sorry to hear about your error. We had a slow down on our capture servers at the time you raised this case that lasted a couple of hours we have identified the problem and released a fix so this shouldn't happen again in the future.

We believe this was probably the root cause of your error.